Here are the answers to our most common questions :)



Why do businesses use Plai?

Plai doesn't just make marketing easy, it makes it better. Digital marketing is always changing, that's why we regularly update Plai to include the latest best practices to keep you a step ahead without you having to spend hours learning the latest tactics.

What does Plai actually do?

Plai makes it easy for you to plan your marketing campaigns, find insights in your analytics, and act on your insights with targeted ads. Difficult tasks like bidding, remarketing, match types, A/B testing and more are all done for you without you having to lift a finger.

How does Plai really work?

With AI and human touch, we have made it easy for you to own your marketing and brand like never before. No marketing experience required. It's fast, easy to set up in a few taps, and available on the go.

Is Plai free to try?

Yes it is! We offer a 7-day free trial where you can access the entire app to get a feel for the power of Plai! You'll only be charged after your trial has ended if you choose to continue.

Do my ads run through the Plai ad account?

No :) They run through your own ad account. Don't have an ad account? Learn how to create one in our Help Center.

How do I connect my ad accounts/My ad account isn't connecting?

You can connect your desired ad account on your Advertise page of Plai. Make sure to select an email in Plai that is listed as a user on your Google Ads, Facebook Ads, TikTok Ads, etc. You can see the email in your Account Access section of Facebook Ads, Google Ads, etc.

My Instagram account isn't showing up.

Please make sure that your Instagram is connected to a Facebook page. For Instagram ads having a Facebook page and advertising account is required. Learn how to connect your Instagram account to your Facebook page here.

My Facebook page isn't showing up.

Please make sure that your Facebook page is connected to your ad account. See how to do it here.

Should I have a Facebook pixel or conversion tracking on my website?

Yes you should! This is how Plai will be able to boost your performance overtime. If you need help please reach out to

How many accounts can I connect to Plai?


How can I contact you?

Submit a ticket here.

Where can I learn how-to best use Plai?

We have many resources on our YouTube channel here.

How do I pause my YouTube Ads?

Learn how to pause your ads here.

What new ad platforms and features are coming to Plai?

In the next months we will have Amazon Ads, Spotify Ads, and a few more exciting integrations.

How do I make edits to my ad campaign?

We recommend waiting at least 12 days before making edits to allow the AI to go through it's learning phase. Learn how to edit your campaigns in this help article.

Why use Plai on Desktop?

We have more tools and features like Analytics :) The mobile app version of Plai is focused primarily on launching targeted ads. With one membership, you get access to both desktop and mobile versions of Plai.

How to cancel my plan?

Learn how to cancel your subscription here.